March 14, 2020



Dear Residents, Family and Friends:

First of all, we at Redmond Care and Rehabilitation Center want to extend our heartfelt thanks to each of you for your support and understanding during this challenging time. Your cooperation is key in allowing our team to focus our efforts on keeping your loved ones safe and comfortable. We are truly all in this together.

We write to update you on the status of the COVID-19 situation at Redmond Care, as of today. Over the course of the past week, we have had additional residents test positive for the virus. While some of those residents have been transferred to the acute hospital for further evaluation and treatment (and one, thankfully, has recovered), there are several residents who are remaining at Redmond for their continued treatment. Please know that the care of these patients is being directed and carefully overseen by their physician; is being continuously monitored by the clinical staff at Redmond; and is being managed consistent with the guidance that has been provided to us by the Centers for Disease Prevention and Control, and the World Health Organization. More specifically, we are taking all steps to keep these patients quarantined and isolated, and are monitoring temperatures and symptoms of all staff and residents.

In addition, we continue to adhere to the Guidance published by the Centers for Medicare and Medicaid Services as we navigate these waters. This Guidance was updated last evening, and confirmed the restriction on visitation in all nursing facilities across the nation. As you know, our visitation at Redmond has been restricted since Monday of this week, with only essential medical personnel and end of life visitors being allowed in to the building; we believe this timely intervention has helped us to effectively manage our environment in a way that minimizes the further spread of infection.

Importantly, we want you to know that the Redmond team continues to work tirelessly in their efforts to provide patient-centered, quality and compassionate care to each resident in the Facility, those that are positive with COVID-19 and those that are not. These challenges have united us, and we are steadfastly committed to the people we serve. We are beyond grateful to every single employee and staff member who has dedicated their life to the care and treatment of others, the people we lovingly refer to as the “heroes without capes.”

We continue to take urgent action to minimize the possible exposure associated with this virus, and all of the interventions referenced in our previous communication of March 9 remain in place. Please reach out with questions, concerns, or requests for assistance.  We will keep you updated as additional information becomes available.


~The Team at Redmond Care and Rehabilitation Center