March 10, 2020
Re: COVID-19 Virus Immediate Visitation Restriction
Dear Residents, Family and Friends:
On behalf of the entire team at Redmond Rehabilitation and Care Center, we want to thank you for allowing us to care for you or your loved one. We recognize the high level of trust that you place in us, and we are committed to providing excellent care to those whom we have the privilege to serve.
As you are most likely aware, the country is currently united in its attempt to navigate the challenges presented by the COVID-19 virus. Our home state has been significantly affected, as some of the first cases were identified in Washington over a week ago. Of course, we at Redmond Care have consistently been following the recommendations of the Center for Disease Control, including following strict handwashing procedures and, in many circumstances, wearing personal protective equipment when indicated by the resident’s presenting condition. We are also current with the CDC recommendations, and update our protocols as new information becomes available. Likewise, we remain in close contact with the local and state health departments, and appreciate their ongoing guidance and support.
We have former residents that have tested positive for the COVID-19 virus. Although none of these residents are currently in the Facility, we are taking every precaution to protect our current residents and staff members. As part of our efforts to manage this development, and in accordance with the guidance provided by the King County Public Health Department, we will be restricting visitation at this time and until further notice. Of course, we are happy to facilitate virtual visitation by phone or FaceTime, and encourage you to remain in contact with your loved ones without in-person visitation until such time as we are able to welcome you back.
In addition to immediate visitor restriction, we are continuing to be proactive regarding any infections that could impact our community. For your information, we have listed below a sampling of some of the ways in which we are responding to the COVID-19 situation:
- Staff will be wearing masks
- Admissions to Redmond will be voluntarily stopped
- Isolation procedures are being implemented as appropriate to the resident’s clinical condition
- Staff are required to stay home from work if ill
- Infection prevention/control is “job one” in this moment
Please know that we are all fully engaged in taking action to minimize the possible exposure associated with this virus. We thank you for your continuing confidence, and for helping us in our attempts to keep our residents and staff safe. Please do not hesitate to reach out with questions, concerns or requests for assistance. We will keep you updated as additional information becomes available.
~The Team at Redmond Care and Rehabilitation Center